We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at aestheticpack.info@gmail.com. Returns should be sent to the following address:
📍 68, Radha Kunj, Nand Gram, Ghaziabad – 201003, India
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at aestheticpack.info@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as:
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Perishable goods (like food, flowers, or plants)
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Custom products (special orders or personalized items)
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
If you are unsure about the eligibility of your product, please reach out to us for clarification.
Exchanges
The fastest way to get the product you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days without providing any reason. Items must be unused, in their original condition and packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you regarding the approval of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days.
Please note: it may take additional time for your bank or credit card provider to reflect the refund. If more than 15 business days have passed since your refund approval, please contact us at aestheticpack.info@gmail.com.
Contact Us
For questions regarding returns and refunds, reach out to us:
📍 68, Radha Kunj, Nand Gram, Ghaziabad – 201003, India
📞 Phone: +91-9650561876
📧 Email: aestheticpack.info@gmail.com